Guest reviews help future guests choose the right property. This guide explains how reviews work on Holidu, what to expect as a host, and how to respond to feedback.

What is the difference between reviewing and replying?

Reviewing a guest means writing feedback about the guest, which is possible on Airbnb and Vrbo. Replying to a review means publicly responding to what a guest wrote about your property, which is possible on Airbnb, Vrbo, Booking.com, and Holidu.

How does the Holidu rating system work?

Guests rate their stay from 1 (lowest) to 10 (highest). The overall property rating is the average of all scores received. Guests can also rate location, cleanliness, description accuracy, and value for money, and leave written feedback with more detail.

Who can leave a review?

• Holidu guests can leave a review once their stay is completed.
• Guests who booked through partner channels such as Airbnb, Vrbo, or Booking.com can also leave reviews, which are managed under each channel's rules.

Guests cannot leave reviews for manual bookings, which are bookings entered by a host or property manager rather than received through Holidu or a connected channel.

Where can I see my reviews?

Log in to your Holidu Host account, go to Properties, then open Configuration and select Reviews. A guest review can take up to 14 days to appear.

Holidu displays the overall score. The full review text is visible only for bookings made directly on Holidu. On partner channels, you see only reviews from bookings made through that channel.

Which reviews are displayed on Holidu?

Holidu displays reviews from Holidu guests and from connected channels. Reviews are mainly sorted by booking date, and reviews with written content are prioritized. Negative reviews appear only when a property has at least two reviews.

What content is not allowed in reviews?

We display all legitimate reviews, whether positive or negative, as long as they meet our standards. Reviews must be truthful, travel-related, helpful to other guests, and written by the guest who stayed. The following content is not allowed:

• References to illegal activity
• Politically or religiously sensitive content
• Promotional material or external links
• Personal details such as names, contact information, or payment details
• Profanity, hate speech, threats, or sexual content
• Spam, fake reviews, or impersonation

How do I report a review that breaks the guidelines?

Contact our Customer Service Team. Our local teams can help you in your language. You can also read whether you can delete a guest review.

Can guests edit or delete their reviews?

The rules depend on the booking channel. Holidu does not control whether guests can edit reviews on external platforms.

• Holidu: Reviews cannot be modified. If a guest wants to change a review, our team must delete it and send the guest a new link.
• Booking.com: Guests can edit their review at any time from their account until it is automatically deleted after 2 years. Guests must contact Booking.com.
• Airbnb: Guests can edit their review only before it is published. Guests must contact Airbnb.
• Vrbo: Guests must contact Vrbo directly to edit or delete a review.

How should I respond to a guest review?

Where the channel allows it, you can respond publicly to a review. Use your response to provide context for future guests or to thank guests for positive feedback. For examples, read how to write a review response.

How can I improve my review score?

Consistently accurate listings, a clean property, and responsive communication lead to better reviews. Learn more in how to get good reviews and why reviews are important.

What should I know about translated reviews and liability?

Some reviews are automatically translated using DeepL. Holidu and DeepL do not guarantee translation accuracy. Guest reviews reflect the opinions of guests, not Holidu. Holidu acts as a distributor rather than a publisher and accepts no liability for review content. Hosts and partners may not post reviews on behalf of guests or offer incentives for reviews.