As a Holidu Homes host, you can respond to reviews that guests leave about your property, and on some channels you can also review your guests. This guide explains how to review or respond to guest reviews for Holidu Homes, White label (WL), Vrbo, Airbnb, and Booking.com, all from your Holidu host account.

Can I respond to a guest review on Holidu Homes, WL, Vrbo, Airbnb, and Booking.com?

Yes. Guests can leave a review about their stay on every channel connected to Holidu, including Holidu Homes, WL (White label), Vrbo, Airbnb, and Booking.com. You can respond to any guest review from your Holidu host account, and the response process is the same across all of these channels.

Which channels let hosts review their guests?

Hosts can leave a review about their guests on the following channels:

• Airbnb: You can leave a star rating and a written review.
• Vrbo: You can leave a star rating only. Written reviews of guests are not available.

Hosts cannot leave reviews about guests on Holidu Homes, WL, or Booking.com. On these channels, you can respond to guest reviews but cannot submit your own review of the guest.

How to respond to a guest review on all channels

Follow these steps to respond to a guest review for Holidu Homes, WL, Vrbo, Airbnb, or Booking.com.

Step 1: Receive an email notification

When a guest leaves a review on Holidu, you will receive an email with the review details and a link to respond.

Step 2: Open your Holidu account

Click the "Reply to your guest" button in the email. You will be taken directly to your Holidu account, where you can write your response.

Step 3: Write and submit your reply

Keep these guidelines in mind when you write your response:

• Acknowledge the feedback: Thank the guest for staying with you.
• Address concerns professionally: Focus on solutions rather than disagreements.
• Stay welcoming: Future guests will read your reply, so keep your tone friendly and inviting.

After you write your response, the system checks it for clarity and professionalism. If edits are needed, you will be notified before you submit.

Step 4: Review and publish

Holidu reviews your response to make sure it meets quality standards. Once a response is published, it cannot be changed, so take a moment to proofread before you submit.

Tips for writing a great review response

• Start with a thank you to show appreciation for the guest's stay.
• Stay professional and positive. Even if the feedback is critical, reply calmly and constructively.
• Address concerns and highlight improvements to show that you listen and care.
• Avoid defensive language and keep your response neutral and solution-oriented.

How to leave a review of a guest on Airbnb and Vrbo

You can review your guests on Airbnb and Vrbo from your Holidu host account. Follow these steps:

1. Watch for the email reminder you receive after a guest checks out.
2. Or log in to your Holidu host account, go to Bookings, and open the booking.
3. You have up to 7 days after check-out to leave a review.
4. If no review is submitted within that time, the guest will automatically receive a positive review.

What you can include in your review

• A star rating
• A written review describing your experience (Airbnb only, as Vrbo allows star ratings only)
• Private feedback that is visible only to the guest

Editing your review

• You have 1 hour after submitting to make changes.
• To edit, return to the booking and click Edit.

Important considerations when responding to reviews

• Your review and response are visible to the guest and may be visible to future guests, so use professional language.
• Respond in a timely manner. Reviews and responses may be moderated according to Holidu's guidelines.
• If you do not see review options, make sure the booking is completed and check that your platform version is up to date.

Can I transfer my reviews when I switch a direct listing to Holidu?

If you want to close your direct listing on a channel and activate it through Holidu, whether a full change of ownership or only the reviews can be transferred depends on the channel. The table below summarizes the options for each channel.

Channel	Can I transfer the full listing and reviews?	Can I transfer my reviews to Holidu?
Booking.com	Yes, if you meet the eligibility conditions. Holidu can take over your existing listing and reviews through a change of ownership.	Yes. If you meet the eligibility criteria for a change of ownership, all reviews will be transferred to your Holidu listing on Booking.com.
Airbnb	No. You need to close your listing and open a new one through Holidu.	No. You will start gathering reviews on the new listing Holidu creates for you. If you have a high number of reviews, you may be eligible for a temporary commission discount as an incentive to close your listing and reopen through Holidu.
Vrbo	No, not for the full listing. Reviews can be transferred.	Yes. Once you close your Vrbo listing, historical reviews can be sent to the new listing Holidu creates, so you keep your visibility and rating.
Check24	No.	No.
HomeToGo	No.	No.

Need more help?

If you have questions about reviewing or responding to guests, or about transferring your listing and reviews, use the Assistant in your Holidu host account. It can check your eligibility and guide you through the next steps.