Can I delete a review left by a guest?
You can only have a guest review removed if it breaks the rules of the platform where it was posted. Negative opinions and constructive criticism do not qualify on their own. Removal decisions are made by the platform, not by Holidu.
What types of reviews can be removed?
A review may qualify for removal if it includes:
- Offensive, abusive, or inappropriate language
- Discrimination or hate speech
- Content unrelated to the guest's stay
- Personal details that breach privacy
- Clearly false or fraudulent statements
How do I request a review removal?
- Read the review rules of the platform where the review was posted:
- Check whether the review clearly breaks one of those rules.
- Save screenshots or notes as evidence.
- Submit your request through the platform's own process.
What if the review cannot be removed?
You can still respond to the review professionally. A calm, helpful reply shows future guests that you value feedback and care about your service. Reviewing the points raised can also help you improve your property and guest experience.
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