Managing your collaborators on Holidu helps you give the right people the right level of access to your property. Each collaborator type sees a different set of data, so you can share only what each person needs to do their job. This guide explains what each collaborator type can view and do, and how to set permissions for each one.

Quick Reference: Common Use Cases

Who needs access?	Recommended setup	What they can do
Cleaner or maintenance person	See availability	View when the property is occupied or available. Cannot see guest details or pricing.
Co-host or assistant	See availability and Viewing and creating bookings	View the calendar and full booking details, including guest names and contact information.
Someone who should receive booking notifications	Mark as secondary	Receive email and push notifications about bookings. This does not grant access to view anything in the system. Add other permissions if they also need to see data.
Someone managing property settings only	Property configuration	Edit property information, amenities, photos, and pricing. Cannot see bookings or the calendar.

Working with a Property Manager

If you work with a professional property manager, the recommended setup is for them to create a PME (Property Management Expert) account and establish a mandate relationship with your property. This gives them operational access designed for property management businesses.

If you prefer not to use the PME structure and want to give your property manager access as a collaborator, you can grant all of the following permissions: Property configuration, See availability, Viewing and creating bookings, and Distribution and publication. This gives them full operational access to manage the property.

Note that collaborators can never access financial data such as invoices and payouts. Only the PME model allows you to grant invoice access to a property manager.

Primary Collaborator (Editor)

The primary collaborator has complete access to all property data, including:

• Calendar: Full access to booked, blocked, and available dates, including price details
• Bookings: Full booking information, including guest details, price breakdown, and payment status
• Financials: Invoices, payouts, and payment information
• Property configuration: Can view and edit all property settings
• Reviews: All guest reviews
• Collaborators: Can view and manage all property collaborators
• Notifications: Receives all notifications by email and push

Important: Only the primary collaborator can access payout details, invoices, and payment information. This account is legally linked to the property agreement with Holidu.

Permission Options Explained

When you add a collaborator, you can grant one or more of the following permissions. Each permission unlocks access to specific areas of your property.

Property Configuration

Can view and edit:

• Property descriptions and titles
• Photos (upload, delete, and reorder)
• Amenities and facilities
• Room and unit information
• Pricing and seasonal rates
• Additional fees
• Arrival and check-in instructions
• Calendar sync setup (iCal import)
• Calendar export (iCal)

Cannot access:

• Bookings
• Financial data such as invoices and payouts
• Distribution channels
• Guest information
• Blocked dates management
• Performance metrics
• Collaborator management
• Publishing controls

Limitations:

• The location is read-only once the property is published.
• You can configure iCal sync and export here, but viewing or managing blocked dates requires the Viewing and creating bookings permission.

Viewing and Creating Bookings

Bookings they can see:

• Full booking details
• Guest name, email, phone number, and address
• Complete price breakdown
• Payout amounts
• Commission details
• Channel information
• Booking history and modifications

Bookings they can manage:

• Create manual bookings
• Modify manual bookings
• Cancel bookings
• Update guest information on bookings

Blocked dates they can manage:

• View blocked dates with comments and notes
• Create blocked dates
• Edit blocked dates
• Delete blocked dates, if they are not immutable

Cannot access:

• Property settings and descriptions
• Distribution channel management
• Pricing configuration

Notes:

• To see the calendar view, also grant the See availability permission.
• If the host has not completed KYC verification, guest contact details may be hidden until KYC is complete.

See Availability

See availability gives a read-only calendar view. It is designed for people who need to know when the property is occupied without seeing sensitive details.

Bookings they can see:

• Booking dates (check-in and check-out)
• Number of guests (adults, children, and babies)
• Booking status (confirmed or canceled)
• Booking ID

Bookings they cannot see:

• Guest name, email, or phone number
• Price breakdown or totals
• Payout or commission information
• Channel information
• Any financial data

Calendar they can use:

• View which dates are available
• See blocked date ranges
• Access the property in the system

Calendar they cannot use:

• Block or unblock dates
• See comments or notes on blocked dates
• Manage iCal sync or export
• Edit any property settings or modify anything

This permission is best for cleaners, maintenance staff, or anyone who needs to know when the property is occupied but should not see financial or guest contact details.

Distribution and Publication

Can view:

• Connected distribution channels
• Channel connection status
• Sub-channel status
• Cancellation policies per channel
• Channel pricing and markup details

Can modify:

• Activate new channels, such as Airbnb or Booking.com
• Deactivate existing channels
• Enable or disable sub-channels
• Set cancellation policies
• Configure channel settings

Cannot access:

• Property descriptions and settings
• Bookings
• Calendar and availability
• Guest information
• Financial data such as invoices and payouts

Mark as Secondary

Mark as secondary lets a collaborator receive email and push notifications about bookings for this property. Only one account per property can be marked as secondary.

This option controls notifications only. It does not grant access to view or edit anything. To give the person access to the system, also select one or more of the permission options above.

Quick Comparison Matrix

Permission	Property settings	Bookings	Guest info	Booking prices	Calendar	Channels	Notifications
Property configuration	Edit	No	No	No	No	No	No
Viewing and creating bookings	No	Full	Yes	Full	Dates only	No	No
See availability	No	Dates only	No	No	Read-only	No	No
Distribution and publication	No	No	No	No	No	Full	No
Mark as secondary