If the address on your property listing is incorrect, you can correct or report the issue yourself directly in the Holidu PMS. This guide explains how to edit a property address, which scenario applies to your situation, and how long each update takes to appear on each platform.

How to edit your property address in the Holidu PMS

Follow these steps to review and correct the address of your property:

1. Go to the Location tab of the property in the PMS.
2. Review the current address details, including the street, house number, postal code, city, and country.
3. If you notice an error, click on Fix or report an issue.
4. Select the scenario that matches your situation (see below).

Choose the right scenario

After you click Fix or report an issue, you will be asked to select one of the following scenarios.

A. The address is wrong in the Holidu App

Choose this option if the address stored in Holidu is incorrect. In this case:

• Edit the address fields directly.
• Adjust or verify the pin coordinates as prompted, so the property location on the map is accurate.
• Upload a recent utility bill that clearly shows the property address. This is required to verify the change for external channels.

B. The address is correct in the Holidu App, but wrong on one or more portals

Choose this option if your address in Holidu is correct, but a booking platform still displays the wrong address. In this case:

• Indicate which portal or portals show the incorrect address (one, several, or all).
• You do not need to re-enter the address, because the address in the Holidu App is already correct.
• If Booking.com is selected, you will be required to upload a recent utility bill.

Submit your request

Once you have completed the required fields, submit your request or save your changes as prompted. No further steps are needed after submission.

Important considerations

• Documentation: A recent utility bill is mandatory to process address changes for external channels, especially Booking.com.
• Grace period: A grace period of 24 hours applies after you submit an address change. Please allow this window before taking further action on the request.

Processing times

• Holidu group sites: Changes are updated instantly after you save them as the host.
• Airbnb and Booking.com: Updates typically take 7 to 14 days to appear, as these platforms process changes on their own schedules.

Best practices for editing your property address

• Double-check the address format and the pin location before you submit your request.
• Make sure your utility bill is clear, legible, and recent, so it can be verified without delay.
• If a channel shows the wrong address while the update is pending, consider letting your guests know about the ongoing correction, especially if they are arriving soon.