A flexible cancellation policy can attract more guests. Moderate policies often receive 2 to 5 times more bookings than strict ones. Here is how to update yours.

How to change your cancellation policy

1. Log in to your Holidu Host account at host.holidu.com or in the Holidu Host app.
2. Click "Properties" and select the listing you want to update.
3. Click "Configuration" in the left-hand menu.
4. Open the "Cancellation Policies" section.
5. Choose the booking channel you want to update, then select the policy that fits your property.
6. Click "Save" to apply your changes.

Changes apply only to future bookings. Existing bookings are not affected.

Cancellation policy types by channel

Holidu and other channels

• Flexible: full refund up to 1 day before check-in.
• Moderate 5 Days: full refund up to 5 days before check-in, 50% refund within 5 days.
• Moderate 14 Days: full refund up to 14 days before check-in.
• Firm: full refund up to 30 days before check-in, 50% refund between 30 and 7 days.
• Strict: 70% refund up to 30 days before check-in.

Airbnb

• Flexible: full refund up to 1 day before check-in.
• Moderate: full refund up to 5 days before check-in.
• Firm and Strict: partial refunds based on timing.
• Super Strict 30 Days: 50% refund 30 or more days before check-in.

Booking.com

• Flexible: full refund up to 1 day before check-in.
• Moderate 5/14 Days: full refund up to 5 or 14 days before check-in.
• Firm: full refund up to 30 days before check-in.
• Strict: 50% refund at any time.

Tip: You can also offer a non-refundable rate at a lower price alongside your flexible options. This appeals to guests who are confident about their plans.