How to Connect Alloggiati Web for Online Check-in in Italy

To connect your property to Alloggiati Web, open the Online check-in settings in your Holidu app, enter your Alloggiati Web username, password, and Web Service key, then validate and save. Once you see no error message, your property sends guest data to the Italian State Police automatically. Get your Web Service key on a computer, not a mobile device.

Legal Requirements for Guest Registration in Italy

In Italy, all accommodation providers, including short-term rental hosts, must report guest information to the local police within 24 hours of arrival. If the stay is shorter than 24 hours, guest details must be reported upon arrival. This obligation comes from Article 109 of the Consolidated Law on Public Security.

Who Must Comply?

All types of accommodation providers, including holiday rental hosts, must follow this regulation.

Information Required

For the main guest, hosts must collect and report:

• Full name
• Date of birth
• Nationality
• Passport or ID number
• Date of arrival
• Place of birth

Guest information must be submitted electronically through the Alloggiati Web portal, which is managed by the Italian State Police. Failing to report guest information can lead to penalties, including fines or imprisonment.

• Only the main guest must provide the type and number of their ID document.
• Additional guests must provide basic personal information (full name, date of birth, and nationality). Document numbers are not required for them.

Document Verification and Guestbooks

Italian law requires hosts to verify their guests' identity in person at check-in. As a result, the guestbook shows complete document information for only one guest per booking. The document fields for the other guests appear as "empty."

You can download guestbooks for your records at any time through the Holidu platform. Read the guest check-in instructions here.

How Holidu Supports Alloggiati Web Reporting

Holidu's integrated guest check-in feature helps you meet legal requirements with less manual work:

• Automated data collection: Guests receive a check-in link and enter their required details before arrival.
• Simpler reporting: Once connected, collected guest information can be transferred to Alloggiati Web automatically, which reduces manual entry.
• Compliance support: Hosts are notified when mandatory information is missing, which lowers the risk of penalties.

Please note that hosts must manually upload guest details through the Alloggiati Web portal if the automatic connection is not set up.

Step-by-Step: Connect Your Property to Alloggiati Web

If you use the Holidu mobile app, make sure you have the latest version installed before you start.

1. In your Holidu app, go to "Tools" and then select "Online check-in".
2. Find your property in the list and click "Configure".
3. Complete the form and select the following:
   • "Activate automatic sending to an authority"
   • Authority: Alloggiati Web
   • Your username, password, and service key
4. Click "Validate".
5. Click "Save changes" at the bottom of the form.
6. If no error message appears, your property is connected to Alloggiati Web.
7. Close the form and check that the connection is active.

Where to Find Your Alloggiati Web Credentials

Important: Complete this process on a computer (PC). The Alloggiati Web platform may not display all options correctly on mobile devices or tablets.

How to Get Your Web Service Key

1. Log in to your Alloggiati Web account.
2. Click your account name in the top right corner.
3. Select "Chiave Web service".
4. If you already have a code, copy and paste it.
5. If you do not have a code, click "Genera Nuovo Codice" to create one.
6. Enter the Web Service key in Holidu.

Important Notes

• You can generate only one new Web Service key per day.
• Each time you change your Alloggiati Web password, you must also update the Web Service key in Holidu.

For more details, see the Alloggiati Web Manual (page 28).

When Guest Data Is Sent to Alloggiati Web

• For one-night stays, data is sent at 11:00 PM on the check-in date.
• For stays of two nights or more, data is sent at 11:00 PM on the day after check-in.