Inclusive hosting means welcoming every guest with respect, regardless of age, gender identity, sexual orientation, nationality, ethnicity, physical ability, race, or religion. Make your listing clear about who is welcome, describe your accessibility features accurately, and accommodate service animals. These steps help every guest feel at ease and support a richer experience for everyone.

Opening your property to guests from around the world is a fundamental part of hosting. Inclusivity helps every guest feel welcomed and valued, whatever their background. Creating a warm, comfortable environment for guests from different cultures and walks of life is key to being a great host.

At Holidu, we believe every guest deserves to be treated with respect, free from prejudice or judgement. A safe, welcoming atmosphere helps guests feel at ease. When you make it clear that all visitors, whether they are travelling as couples, families, or friends, will be warmly received, you create a richer experience for them. This aligns with Holidu's mission: to make hosting and booking holiday homes free of doubt and full of joy.

How can I make my guests feel welcome?

To make guests from all backgrounds feel welcome, use Instant Booking, describe your accessibility features clearly, accommodate service animals, and respect guests' privacy during their stay. The tips below explain each step.

1. Use Instant Booking to support inclusivity

Holidu's Instant Booking feature lets guests book without prior approval. This signals that you are open to hosting anyone who meets your criteria and sets a welcoming tone from the start. For more information, see Benefits of Instant Bookings.

2. Clearly describe your property's accessibility features

If your property offers accessibility features, describe them accurately in your listing. Consider including details such as:

• Wide doors (minimum 80 cm)
• Step-free access to the property and throughout the interior
• Elevator access
• Toilet with grab rails
• Raised toilet and adapted bath or bathtub with bath chair
• Lowered bathroom sink
• Emergency cord in the bathroom
• A bathroom with a 1.5-metre turning circle
• Roll-in shower, shower with grab rails, and shower chair

If your property includes several of these features, it can be highlighted as wheelchair-inclusive. This makes it easier for guests with accessibility needs to find and book your property. You can update these amenities under Amenities > Accessibility.

3. Accommodate guests with service animals

We ask all hosts to accommodate guests who require a service animal, in line with EU service animal laws. Service animals are not considered pets, so they must be allowed at the property whether your listing is pet-friendly or not. Denying service animals could be considered discriminatory. For more details, please see our article on service animals.

4. Respect guests' privacy

Once guests check in, find the right balance between making them feel welcome and respecting their privacy. Avoid visiting unnecessarily, but make it clear that you are available to help if needed. This creates a comfortable, stress-free environment for your guests.

5. Set clear expectations in your listing

Describe your property, house rules, and check-in process clearly and in plain language. Guests who know what to expect feel more confident and comfortable booking. Clear information also reduces misunderstandings and helps every guest, whatever their background, have a smooth stay.