How to submit a damage claim with Holidu Protect

To submit a damage claim with Holidu Protect, log in to your host account, open the booking linked to the damage, and file your claim with clear photos and a description of what happened. Our team reviews every claim and will contact you with next steps.

What do I need before I submit a claim?

Gather evidence that shows the damage occurred during the guest's stay. Complete information helps us review your claim faster.

• The booking reference number
• Photos or videos of the damage from several angles
• Photos of the property before the guest arrived, if available
• Receipts or repair quotes for the damage

How do I submit a damage claim step by step?

1. Log in to your Holidu host account.
2. Open the booking linked to the damage.
3. Select the option to report damage and start your Holidu Protect claim.
4. Describe what happened, including the date and the affected area of the property.
5. Upload your photos, videos, and cost estimates.
6. Review the details and submit your claim.

You will receive a confirmation once your claim is submitted. Save it for your records.

What happens after I submit my claim?

Our team checks your claim and may ask for additional information. You will be notified of the decision and any payout through your host account.

Tips for a faster claim review

• Report damage as soon as you discover it
• Upload clear, well-lit photos
• Keep all communication with the guest in your records
• Respond quickly to any follow-up requests

Need more help? Visit the Holidu Help Center or contact our support team.