A security deposit helps you cover costs from damages or unexpected situations during a guest's stay. This guide explains how to set up a security deposit for your property in Holidu and how to collect and return it.

How to configure a security deposit

1. Log in to your Holidu Account. If you manage more than one property, you need to set the deposit for each property individually.
2. Select "Configuration" in the upper left corner, then click the "Pricing" section.
3. Scroll down to "Additional Fees" and select "Edit".
4. In the pop-up window, enter your security deposit amount and click "Save" to apply it to your property.

How to collect a security deposit

Always tell your guests how you will collect the deposit in the arrival information, so there are no surprises on the day. You can choose one of these methods:

• Cash on arrival: Collect the deposit in cash when the guest checks in. This is simple and ensures payment before check-in.
• Bank transfer: Ask guests to transfer the deposit a few days before arrival. This requires advance planning and clear communication.
• Payment apps: Apps such as Bizum (Spain), Swikly (France) or PayPal can speed up the process. These apps are not affiliated with Holidu.

Not every guest can use a bank transfer or an app, especially guests travelling from abroad, and some guests prefer not to handle cash. Offer the option that works best for both you and your guest. We recommend receiving the deposit before check-in so you are covered for any potential charges.

Important considerations

• Existing bookings: Changes apply only to new bookings. You cannot charge a deposit that was not configured when the guest booked. For example, if a guest booked before you added a deposit, you must honor that booking without charging the new deposit.
• Airbnb bookings: Security deposits do not apply to Airbnb bookings. Airbnb handles these bookings, and charging a security deposit to Airbnb guests is strictly forbidden.
• Booking.com bookings: Booking.com may show that the deposit must be collected by bank transfer 7 days before check-in. This is because Booking.com allows only one collection method across all accounts. You are still free to collect the deposit in cash on arrival. You remain responsible for collecting and managing the deposit.

Returning the security deposit

Return the deposit once the property has been inspected and found in good order. This is usually at check-out or a few days later. The deposit must be returned no later than 14 days after check-out.

Looking for an alternative to a security deposit?

Holidu Protect is a damage protection service that can replace the need for a security deposit. You can turn it on or off at any time, and it automatically disables the security deposit for that property. Learn how to activate or deactivate Holidu Protect.

Thank you for hosting with Holidu.