Holidu Protect (powered by Truvi) is an optional damage protection service that replaces security deposits. For €3 per booked night, it covers guest damages of up to €50,000, with no subscription. The fee is deducted automatically from your payout.

What happens when Holidu Protect is active?

• Security deposits are automatically disabled for the enrolled property.
• Guests are screened for potential risks after a booking is confirmed.

Screening outcomes:

• Approved: Eligible for protection up to €50,000, subject to individual review.
• Flagged: Eligible for limited protection up to €1,000. This usually happens when the guest's email or phone number could not be verified.
• Rejected: The booking is canceled automatically, with no cancellation fees or penalties for you.

You can see the screening status in the booking details. To turn Holidu Protect on or off, read how to activate or deactivate Holidu Protect.

Which damages are eligible?

Truvi reviews every damage report individually. Commonly considered damages include stained linens and towels, unauthorized pet or smoking damage, unapproved party damage, furniture damage, extra cleaning costs, and damage or theft caused by approved guests. Wear and tear, maintenance, loss of income, and acts of nature are not commonly considered.

Protection applies only to Holidu bookings confirmed after activation. Manual bookings, iCal imports, and external channels are not eligible unless managed through Holidu.

How do I submit a damage report?

1. Take clear, timestamped photos within 72 hours of discovering the damage.
2. Do not throw away or repair damaged items unless urgent, such as a water leak. Do not admit liability or settle with the guest.
3. If the damage was malicious or something was stolen, report it to the police and keep the report number.
4. In your Holidu account, open the affected booking and click the button to start your damage report.
5. Complete the form on Truvi's partner page and submit it.

Submit your report within 14 days of check-out, ideally within 24 hours of discovering the damage. Have the guest's full name, photos, and repair or replacement quotes ready. You will receive feedback within 2 business days. For step-by-step instructions, see how to submit a damage claim with Holidu Protect.

Frequently asked questions

Can I use Holidu Protect together with a security deposit?

No. Activating Holidu Protect automatically disables the security deposit for that property.

Is the guest involved in the damage report process?

No. Truvi handles damage reports directly, so you can avoid disputes and bad reviews.

What happens if I deactivate Holidu Protect?

Bookings made while Holidu Protect was active remain eligible for protection. New bookings made after deactivation are not eligible.