As a host on Holidu, you can view and download all of your invoices and payouts directly from your account. This guide explains where to find your invoices and payouts, how to download each one, and how managed hosts' invoices are accessed in the PMS.

Where to find your invoices and payouts

All of your invoices and payouts are located in the Financials tab in the left-hand menu of your Holidu host account. Invoices include regular payout invoices, commission invoices, and cancellation fee invoices.

Please note that invoices become available to download from the day the guest can no longer cancel for free, based on the cancellation policy you have configured.

How to download your invoices

1. Log in to your Holidu host account.
2. Click Financials in the left-hand menu.
3. Select My invoices from the expandable menu. You will see all available invoices, including payout, commission, and cancellation invoices.
4. Optional: Use the Booking ID filter to quickly find a specific invoice.
5. Click Filters and choose the time period you want to review.
6. Click Bulk download to download the selected invoices.

Cancellation fee invoices are issued when a host cancels a guest booking. Where applicable, the fee is automatically deducted from your next available payout, so no manual bank transfer is needed.

How to download your payouts

1. Log in to your Holidu host account.
2. Click Financials in the left-hand menu.
3. Select Payouts to view your payout history.
4. Use the available filters to select the time period you need.
5. Download the payout documents you require.

How to access your managed hosts' invoices

If you manage properties on behalf of other hosts, you can access their invoices as follows:

1. Log in to your Holidu host account.
2. Click Hosts in the left-hand menu.
3. Optional: Use the Host name, email, or ID filter to find a specific host.
4. Click the host you want from the list.
5. Select the Invoices tab on the host's page.
6. Optional: Use the Booking ID filter to find a specific invoice.
7. Click Filters and choose the time period you want to review.
8. Click Bulk download to download the selected invoices.

How to access invoices in the PMS (PME account)

Step 1: Navigate to the invoices section

1. Log in to the PMS (Property Management System).
2. Go to Hosts.
3. Select the host whose invoices you want to view.
4. Click the Invoices tab.

Step 2: Search and download invoices

Once you are on the Invoices tab, you can:

• Filter by time period: Select the date range you need.
• Search by reservation: Enter the specific reservation number.
• Download invoices:
  • Individually: Click the download button for each invoice.
  • Bulk download: Select multiple invoices and download them all at once.

Important things to know

• Primary email access: Only the primary email on the account can access the Invoices and Payouts sections. Collaborators do not have this access.
• Bulk download availability: Bulk download is only available via a web browser. It is not supported on mobile devices or in the app.
• Date range limit: Before starting a bulk download, choose the date range for the invoices you need. This refers to the dates the invoices were issued, and the range between the "From" and "To" dates cannot exceed 12 months.
• Invoice availability: Invoices appear on the platform only from the day the guest loses the right to free cancellation, based on your configured policy. They cannot be accessed before that date.
• One host per account: Each Holidu account is registered to a single host, and co-registration is not possible. Invoices are issued in the name of the registered host and cannot be co-registered.

Need more help?

If you have questions about your invoices or payouts that are not covered in this article, please use the assistant in your Holidu account to get support.