As a new host, your first payout is processed 48 hours after your guest checks in and arrives instantly. As an existing host, payments are initiated on the check-in day and usually reach you within minutes. Your payout timing depends on whether you are a new or existing host.

When will new hosts receive their first payment?

As a new host, your first payout is processed 48 hours after your guest checks in. The funds arrive instantly once the payment is issued. This initial delay helps confirm a secure transaction.

A few things to keep in mind:

• If you have multiple bookings, your first payout will include all completed stays up to that date.
• Future payouts will follow the standard schedule for existing hosts.

When will existing hosts receive their payment?

Once you have received your first payout, all future payments follow the standard payout schedule:

• Payments are initiated through an instant payment system on the check-in day.
• Because it is an instant payment, you receive the funds within minutes of issue.
• Typically, you will see the funds on the check-in day itself.
• Instant payments help you receive funds quickly for last-minute bookings.

For a last-minute booking, the payout is processed 24 hours after your guest checks in and arrives instantly. If your guest checks in on the weekend, the payout is processed the following Monday.

How can you check your payout status?

You can check the status of your payouts at any time in your Holidu Host account under the Payouts section. This section shows:

• The amount and date of each payment.
• The processing status.
• Any potential delays due to bank processing times or verification steps.

What if your payment has not arrived?

Allow a little longer for a first payment. The 48-hour schedule is the normal case, but a first payout can take up to 4 business days while your account details are verified for the first time. As an existing host, your payment should reach you on the check-in day.

If your payment arrives later than expected, please:

• Check whether your account or the booking is on hold. An account hold pauses all payouts on your account, while a booking hold affects only that booking.
• Double-check your bank account details in your Holidu Host account to make sure everything is correct.
• Look at the Payouts section to see the payment status.
• Contact your bank to check for any processing delays.

If the amount is lower than you expected or the payout is zero, a single payout can cover several bookings, and any amounts you owe are deducted from it. For example, a cancellation penalty on one booking can be taken from the payout of another. The Payouts section shows which bookings make up each payment.

Booking.com Change of Ownership (COO) Payouts

When a property previously managed directly by the host on Booking.com is transferred to Holidu under Change of Ownership (COO), the payout process may differ depending on when the reservation was made.

• If the reservation is already transferred and visible in your Holidu account, Holidu will handle the payout directly. You will receive the full amount, with no commission deducted.
• If the reservation was made shortly before or shortly after the COO took place (usually within one week on either side), the payout will follow Booking.com's original payment schedule. In these cases, Holidu must first receive the payout from Booking.com before transferring it to you.

As a result, payouts for these reservations are typically made around the 15th of the month following the guest's check-out.

Example: If a guest checks out on 6 November, the payout will usually be issued around 15 December.