When is the onboarding fee charged?

The onboarding fee is charged with your first booking. It is deducted from the payout for that booking, before we send you the money. The fee applies to each property, even if the booking is later canceled.

How is the onboarding fee charged?

The onboarding fee is deducted from the payout of your first booking for each property. A separate invoice for the onboarding fee is created, and you can find it in your "Invoices" section.

• The fee is charged per property. If you have multiple properties, each one is charged.
• The amount is deducted before we send your payout for the booking.
• The fee applies even if the booking is canceled.

What happens if a booking is canceled after I received the payout?

Holidu uses a balance concept. If a booking with an already processed payout is canceled, you do not need to refund us. Instead, we deduct the amount from your next booking. The onboarding fee remains in place until we can deduct it from another booking.

How can I check if the onboarding fee applies to my account?

You can check your Holidu agreement to see whether the onboarding fee applies to your account.

1. Log in to your Holidu account at Log in for hosts.
2. Go to the Holidu Logo on the upper right side.
3. Click on Account and scroll to the bottom of the page to find Your Holidu agreement.
4. Click the Download button next to Your Holidu agreement.

If you have questions about how the onboarding fee appears in your market, contact our local teams through the Holidu Assistant.