If a guest cancels their booking, the cancellation policy selected at the time of booking applies. Your payout depends on that policy and on when the cancellation happens. You do not need to issue a refund, because Holidu processes all refunds automatically according to the policy.

How are cancellations handled?

• The guest must cancel directly through the channel where they booked, such as Holidu, Airbnb, Booking.com, or Vrbo.
• The cancellation policy attached to the booking is applied automatically.
• Your payout is processed according to the policy set for the property.

Will I be notified when a guest cancels?

Yes. You will receive an email once the guest cancels. You can also log in to your Holidu host account to review the cancellation details and any payout updates.

Where can I find the cancellation policy for a booking?

Log in to your Holidu account, go to the Bookings section, and open the booking. The cancellation policy is listed within the booking details.

Does my calendar update after a cancellation?

Yes. Once a cancellation is confirmed, the dates are marked as available for new bookings automatically.

If you have questions about a specific payout, check the booking details in your Holidu account first.