Holidu's Booking Modification feature lets you review and respond to guest requests to change a booking directly from your Holidu account. You can accept or reject a request with one click, so you can respond to guests faster and keep control of your calendar. This feature currently applies to bookings made through Airbnb and Booking.com.

Why Handle Booking Modifications in Your Holidu Account?

Previously, booking modification requests from guests on Airbnb or Booking.com required several intermediary steps. Now, these requests come straight to your Holidu account. You get a clear view of each request and make the final decision based on your availability and preferences.

Your Benefits

• Direct handling: Guest requests for booking changes come straight to you. You can approve, decline, or suggest modifications based on your availability and preferences.
• Faster responses: You can respond to guest requests in fewer steps. This reduces wait times and supports a better guest experience.
• More time for what matters: With fewer manual steps, you have more time to focus on hosting your guests well.

How Does the Booking Modification Process Work?

1. You will receive a notification by email and in the Holidu app whenever a guest submits a booking modification request.

   

2. Requests also appear on your home page and in your booking overview in your Holidu account and in the Holidu app.

   

3. Review the key details of the request, including:

   • Duration changes
   • Guest count adjustments
   • Date modifications
   • Updated earnings based on the modification

4. After reviewing the request, accept or reject it with one click.

   

5. The guest is notified of your decision, and the updated booking details are shared automatically.

That's it. The process is complete once you have made your decision.

Important Things to Know

• Push notifications: To receive notifications from the Holidu app, make sure push notifications are enabled.
• Different price: If you want to accept a modification with a different price, contact Holidu's Customer Support team so your request can be handled.

Where Does This Apply?

This feature is available first for Airbnb and Booking.com bookings, since these channels generate the most modification requests. We are rolling out the feature gradually, so some requests may still follow the previous process through our Customer Support team for now.

We will keep refining this feature based on host feedback.