Holidu keeps your guests informed and engaged from the moment they book until after their stay. This works the same way for every booking, regardless of the distribution channel used to make it, so you can focus on welcoming guests instead of repeating the same administrative tasks.

What automated messages does Holidu send to guests?

Holidu automatically sends five messages to guests. These are separate from any automated messages you set up yourself. They cover the booking, payments, arrival, and feedback, so guests always know where their stay stands.

• Booking Confirmation for the Guest: As soon as a guest completes a booking, they receive a confirmation with all the essential details about their stay, so they can prepare for their visit.
• 1st Payment Confirmation for the Guest: Once the initial payment is made, the guest receives a confirmation of the payment. This reassures them that the transaction was successful and recorded.
• Balance Payment Confirmation for the Guest: After the guest completes the balance payment, a confirmation acknowledges receipt of the full payment, providing transparency around their financial transactions.
• Arrival Information for the Guest: Before arrival, the guest receives key details about the check-in process, including times and directions, so they arrive prepared and without confusion.
• Feedback Request for the Guest: After the stay, guests are invited to share their feedback. Their responses help improve future stays and give you valuable insight into guest satisfaction.

Why does automated guest communication matter for your business?

These messages are pre-written and timed for the typical guest journey. The result is clearer communication, more confident guests, and stronger reviews, with less manual work for you.