You can contact Holidu Customer Service through the Holidu Assistant, by phone, or via WhatsApp. Phone support is available seven days a week, and hours vary by language and type of request. Always include your Property ID, and your Booking ID if your question concerns a specific booking.

Ways to Contact Holidu Customer Service

Hosts have three main options for reaching our Customer Service team:

• Holidu Assistant: Open the Holidu Assistant in your host account.
• Phone: Call the number for your language and type of request, listed below.
• WhatsApp: Send a text message to our dedicated host WhatsApp number (text only, no calls).

What to Have Ready Before You Contact Us

To help us find your information quickly, please always provide your Property ID when you get in touch. If your request relates to a specific booking, also include the Booking ID. With these details, our team can assist you more promptly and accurately.

Phone Support

Our phone support is available Monday to Sunday. Opening hours depend on the language you need and the type of request, so check the table of hours for your topic below. All times are in Central European Time (CET).

Booking Inquiries, Payments, Modifications, Cancellations and Complaints

Use this line for pre-booking and post-booking issues, guest cancellations, booking modifications, deposit claims, host cancellations, and complaints.

Hours: 9:00 AM to 9:00 PM CET for German, English, Italian, Spanish, and French:

• German: +49 89 628 26202
• English: +44 7460 699157
• Italian: +39 0471 1804166
• Spanish: +34 871 550 571
• French: +33 5 16 63 60 78

Hours: 9:00 AM to 6:00 PM CET for Dutch, Greek, and Portuguese:

• Dutch: +31 20 249 1263
• Greek: +30 21 1199 6214
• Portuguese: +351 92 324 1556

Property Configuration and Listing Support

Call this line for help with amenities, property descriptions, pricing changes, and listing modifications.

Hours: 9:00 AM to 6:00 PM CET, Monday to Sunday

• German: +49 89 628 26202
• English: +44 7460 699157
• Italian: +39 0471 1804166
• Spanish: +34 871 550 571
• French: +33 5 16 63 60 78
• Dutch: +31 20 249 1263
• Greek: +30 21 1199 6214
• Portuguese: +351 92 324 1556

Advanced Host Support

Use this line for complex or escalated property issues.

Hours: 9:00 AM to 6:00 PM CET, Monday to Friday

• German: +49 89 628 26202
• English: +44 7460 699157
• Italian: +39 0471 1804166
• Spanish: +34 871 550 571
• French: +33 5 16 63 60 78
• Dutch: +31 20 249 1263
• Greek: +30 21 1199 6214
• Portuguese: +351 92 324 1556

WhatsApp Support

You can also reach our Customer Service team by WhatsApp. This channel supports text messages only, and calls cannot be received through WhatsApp.

• Availability: 09:00 to 18:00 CET, Monday to Sunday
• WhatsApp number: +49 1579 2347507

Always include your Booking ID and Property ID in your message. This WhatsApp number is exclusively for hosts, so please do not share it with guests.

Frequently Asked Questions

Can I contact Holidu Customer Service on weekends?

Yes. Phone support and WhatsApp are available Monday to Sunday. Opening hours vary by language and type of request, so check the hours listed for your topic above.

Can I call the WhatsApp number?

No. The WhatsApp number accepts text messages only. For a phone call, use the phone line for your language and request type.

Why do I need to provide my Property ID?

Your Property ID lets our team locate your account and listing details quickly, so we can resolve your question faster.

When should I include my Booking ID?

Include your Booking ID whenever your question concerns a specific reservation, such as a modification, cancellation, payment, or guest complaint.

For more guidance, visit the Holidu Help Center.