To change your bank details, you need to know whether your Holidu account has been verified by Adyen. Unverified accounts can add or update their IBAN only after completing Adyen's bank account verification. Verified accounts can edit their IBAN directly from the Account page.

Changing Bank Details for Non-Verified Accounts

If your account has not gone through Adyen's bank account verification process, we most likely have not collected your bank details yet. You can add or update your IBAN only after you complete the Adyen bank account verification process. Start the verification through your account, then follow the steps for verified accounts below.

Changing Bank Details for Verified Accounts

If your account has already been verified by Adyen, follow these steps to change your bank details:

1. Log in to your account.
2. Click the Holidu logo in the top right corner.
3. Click "Account".
4. Scroll down to "Bank information".
5. Click "Edit".
6. In the Adyen window that opens, go to the bank details tab.
7. Delete the current IBAN and enter the new IBAN.
8. Choose a verification method and complete the steps.

The bank account holder must match the Holidu account owner. For company accounts, the account name must match the registered company name. You can verify your new account in one of two ways:

• Instant verification (not available in Greece, Austria, and Italy): Select your online banking provider and log in through our verified partner, Tink. Your login data is not stored and is used only to verify your account.
• Manual verification: Enter your details and upload a bank document that shows your name and IBAN. The document must be issued within the last 12 months. Non-EU residents must also show the bank location. Verification can take up to 72 hours.

Keep in mind the following:

• An IBAN is used worldwide to identify bank accounts. You can find yours in your online banking or on your account statements.
• Holidu issues payments only to EUR accounts.
• If the Holidu account is registered as a company, payments can only go to a company IBAN.
• If you change your IBAN together with other account details, it may take some time for the updates to appear in your PMS.

For more details, see these resources:

How do I verify my account as a company
How do I verify my account as a private host
Account verification FAQs