Verifying your account is a required step before Holidu can send your payouts. This help center article answers the most common questions hosts ask during account verification, including document uploads, ID requirements, bank account proof, tax IDs, business registration, and data privacy. Each answer starts with a short summary, followed by the details you need.

Why won't my document upload work, and what can I do?

If uploads fail, check that your file is a JPEG, JPG, PNG, or PDF within the size limits, and that the document is clear and readable. If the problem continues, try a different web browser or contact Holidu support through the contact form in your Holidu account.

• Use one of the accepted formats: JPEG, JPG, PNG, or PDF.
• Keep photo IDs and bank statements under 15 MB. Registration and constitutional documents can be up to 30 MB (PDF only).
• Make sure files are at least 100 KB (or 1 KB for PDFs).
• Screenshots of ID documents are not accepted by Adyen.
• If the issue persists, try a different web browser.
• If you still cannot upload your documents, contact Holidu support through the contact form in your Holidu account.

Why was my ID document declined, and what can I do?

An ID document is usually declined because it is expired, not a physical ID, unsigned where a signature is required, or does not match the name you entered during registration. Check each requirement below and upload a new file if needed.

• The document must not be expired.
• The machine-readable zone must be visible, if applicable.
• It must be a physical photo ID. Digital IDs are not accepted.
• If the document has a signature field, it must be signed.
• The name on the ID must exactly match the name you provided during registration. If your names differ, for example because of marriage, the check will fail.

Accepted photo ID types:

• Passport: the data page with photo, personal details, and the machine-readable zone visible.
• National ID card: front and back, with each side uploaded as a separate file.
• Driver's license: front and back, with each side uploaded as a separate file.

Your uploaded document must be a full-color, straightened image with all corners and edges fully visible. It must be a photo or scan of the physical ID, not a screenshot, printout, or photo of a screen.

Considerations for France: French national ID cards issued between January 2, 2004, and December 31, 2013, have a validity extension of 5 years beyond the original expiration date, so they remain valid for 15 years. This extension does not apply to IDs issued to minors or to other document types.

Considerations for Greece: We recommend using your passport for identification.

What is an individual tax ID, and why is it needed?

An individual tax ID is your personal tax identification number, which Adyen may require as part of identity verification. It is different from a business tax ID or VAT number. The format depends on your country, as shown in the table below.

Country	Tax ID Name	Example
Germany	Persönliche Identifikationsnummer (IdNr)	26954371827
Austria	Steuernummer	931736581
France	Numéro SPI	30 23 217 600 053
Italy	Codice fiscale	YULSQG40E60I271T
Spain	DNI or NIE	99999999L / X9999999L
Greece	AFM (ΑΦΜ)	244709851
Croatia	OIB	94577403194
Portugal	Número ID Civil	299999998

If automatic verification of your tax ID fails, you may be asked to upload an official document issued by a government authority that shows your name and tax ID number.

Can I use a joint bank account for payouts?

Yes, you can use a joint bank account for payouts. Provide proof that shows the names of both account holders so that the account can be verified and processed.

Where can I find my business registration details?

Your business registration details appear on an official document issued by a public authority, government agency, or judicial authority, typically your local commercial register. The document must be no older than 12 months, or include a signature and a state-of-affairs date within the last 12 months.

The document must show your legal entity name (not your trading or doing-business-as name) and your registration number. Check that your business name, registration number, and other details match your official documents to avoid delays.

Which business registration documents are accepted in each country?

The documents and numbers you need depend on where your business is registered. Use the country details below to find the right document and identifiers.

Austria

• Registration document: Firmenbuchauszug (Extract from Commercial Register)
• Business registration number: Firmenbuchnummer (e.g. FN123456m)
• Tax ID: Steuernummer (e.g. 931736581)
• VAT number: Umsatzsteuer-Identifikationsnummer (e.g. ATU51507409)

Croatia

• Registration document: Izvadak Iz Sudskog Registra (Extract from Court Register)
• Sole proprietorship constitutional document: Izvadak iz Obrtnog Registra, or Potvrda o Registraciji Obrta
• Registration number for organizations: MBS (Matični broj subjekta trgovačkog suda) (e.g. 080020970)
• Registration number for sole proprietorships: MBO (Matični broj subjekta trgovačkog suda) (e.g. 12345678)
• VAT number: PDV Id. Broj OIB (e.g. HR94577403194)

France

• Trade and company register (a free download of the Trade Register extract is possible)
• Constitutional document: Extrait K-bis, Avis de Situation au Répertoire Sirene, or URSSAF/INSEE extract
• Business registration number: SIRET number (e.g. 542051180-00066)
• VAT number: Numéro de TVA (e.g. FR12999999999)

Germany

• Trade Register (a free download of the Trade Register extract is possible)
• Constitutional document: Gewerbeanmeldung (GewA 1 or 2), Gewerbeschein, or Handelsregisterauszug. All pages of the constitutional document, including the signature page, must be uploaded.
• Business registration number: Handelsregisternummer (e.g. HRB 154165)
• Tax ID: Steuernummer (e.g. 14310260208)
• VAT number: Umsatzsteuer-Identifikationsnummer (e.g. DE115235681)

Greece

• General Commercial Registry (GEMI)
• Constitutional document: Ανακοίνωση Καταχώρισης στο Γ.Ε.ΜΗ. (Notice of Registration in GEMI)
• Business registration number: GE