A security deposit is a guarantee amount that some hosts ask guests to pay to cover possible damage to the property during their stay. This help center article explains how security deposits work for reservation platforms, and it applies to all platforms except Airbnb.

What is a security deposit?

A security deposit is a refundable amount set by the host. It is separate from the total booking price and works as a safeguard for the property. If no damage occurs during your stay, the deposit is returned to you at check-out or within a maximum of 14 days after check-out.

Security deposits on platforms other than Airbnb

This policy applies to all reservation platforms except Airbnb. For bookings made through these platforms, the security deposit policy depends on the host. Here is what you need to know:

• Deposit requirement: The host may require a security deposit. This is stated in the listing, the house rules, or the pre-arrival instructions.
• Collection process: The deposit is paid directly to the host. Common methods include cash on arrival, bank transfer, or a payment link provided by the host. Holidu and the booking channel do not collect these funds.
• Refund process: If no damage occurs, the deposit is refunded according to the host's policy. This is usually at check-out or within 14 days after check-out.

Security deposits on Airbnb

If you are booking through Airbnb, you are not required to pay the deposit, as the platform manages the deposit. Airbnb's own policies and resolution process apply to these bookings.

What you need to know before booking

• Deposit terms vary: Each host sets their own terms. The host collects or holds the deposit and issues the refund, so review these details before you book.
• Communication with your host: Your host should tell you in advance how the deposit is collected and how the refund will be handled.
• Careful stay: Treating the property with care is the best way to make sure you receive your deposit back in full and on time.

What happens if there is damage?

If accidental damage occurs during your stay, follow these steps:

1. Inform your host immediately: Let your host know as soon as possible about any damage.
2. Understand the claim process: The host may use the security deposit to cover repair costs. The host should provide supporting documentation, such as photos or invoices.
3. Discuss a resolution: Many issues can be resolved quickly by talking openly with your host.
4. Review platform policies: If you cannot reach an agreement, you can get help through the Holidu Help Center, where you can find the next steps for disputes.

Tips for a smooth security deposit experience

• Check the listing, house rules, and pre-arrival instructions for deposit details before you book.
• Keep a record of the property's condition when you arrive, such as photos or notes.
• Ask your host about the payment method and refund timeline if anything is unclear.
• Keep proof of any deposit payment you make.

If you have questions about a security deposit or a damage claim, review the host's policy and the terms of the booking platform for full details.