If you booked a property through Holidu, Booking.com, or Airbnb and cannot find your confirmation, first check your email Received and Spam or Junk folders. Then search your inbox using your booking reference or booking ID. The confirmation may take a few minutes to arrive, and it can be filtered into another folder.

Where should I look for my booking confirmation?

Start by checking your email inbox. Confirmation emails can end up in different folders, so search all of them before trying anything else.

• Check the Received (Inbox) folder.
• Check the Spam or Junk folder.
• Search your inbox for "Holidu" or your booking reference.

How do I find my booking reference or booking ID?

Your booking reference or booking ID is the fastest way to locate your confirmation email. Use the steps below for the platform you booked through.

Holidu bookings

If you booked directly with Holidu and have a Holidu guest account, you can find your booking ID in your account.

• Log in to your Holidu account.
• Go to "My bookings" and check the booking ID.
• Search your email inbox for that booking ID to find the confirmation email.

Booking.com bookings

For Booking.com bookings, you should receive two emails. The first is the confirmation from Booking.com, which includes your booking reference and your PIN. The second is from Holidu and includes your booking ID and your host's contact details. The Holidu email is sent once your payment has been confirmed.

• Log in to your Booking.com account and open the "Bookings" section.
• Find your booking reference.
• Search your email inbox for that booking reference.

If you still cannot find the email, go to Booking.com Help and request that the confirmation be sent to you again.

Airbnb bookings

For Airbnb bookings, your confirmation email from Holidu, including the check-in form link, is sent through the Airbnb chat.

• Log in to your Airbnb account and go to "Trips".
• Open your reservation to find your booking reference. You can also find it in the message thread with the host.
• Search your email inbox for that booking reference to find the confirmation email from Holidu.

Why might my booking confirmation be missing?

Booking confirmations are usually delivered within a few minutes of booking. If your email is still missing, the most common reasons are:

• The email was filtered into the Spam or Junk folder.
• The email address on your booking differs from the one you check.
• Your email provider has blocked or delayed the message.
• For Booking.com bookings, the Holidu email is only sent after your payment is confirmed.

Where can I find more help?

If you have checked all of the steps above, you can visit the Holidu Help Center for more information about your booking.