Your payment can fail for several reasons, including bank authorization issues, insufficient funds, card detail errors, or an unsupported payment method. The steps to fix it depend on where you booked. Find your booking platform below to see the reasons and next steps.

Common reasons your payment fails on Holidu and Booking.com (Pay On)

If you pay Holidu directly, or chose "Pay On" when booking through Booking.com, check the following:

1. Payment authentication issue: You must authorize the payment in your banking app, or enter the code, TAN, or PIN sent by your bank by text message or phone call. For Booking.com "Pay On" bookings, authorize the payment through the secure payment link sent to your email.
2. Insufficient funds: Make sure your account has enough balance to cover the payment.
3. Withdrawal limit exceeded: Your bank may have set a daily, weekly, or monthly spending limit. Check your banking app or contact your bank for details.
4. Payment method not supported: Make sure you use one of the accepted payment methods listed below.
5. Invalid or declined card details: Common issues include:
   • An incorrect CVC number or invalid CVC length.
   • An invalid or expired card number.
   • A blocked or restricted card. Your bank may have declined the transaction for security reasons.
   • A cancelled card. Check with your bank to confirm its status.
6. Too many failed attempts: After 5 or more unsuccessful payment attempts, further transactions may be temporarily blocked. Wait 1-2 hours before trying again. If the issue persists, check with your bank or use an alternative payment method.

Payment Method Supported

Holidu currently accepts the following payment methods:

• Credit card
• PayPal
• iDEAL (the Netherlands only)
• Klarna (Austria, Germany, and the Netherlands only)
• Sofort

Why is my payment failing on Booking.com?

The next steps depend on the payment option you selected when booking.

If you chose "Pay Now"

Booking.com manages your payment fully, and Holidu does not have access to your payment details. Contact Booking.com customer service via chat or phone call to find out why your payment is failing.

If you chose "Pay On"

Holidu processes your payment. Review the common reasons listed above and complete the authorization through the secure payment link sent to your email.

Why is my payment failing on Airbnb?

Airbnb manages all payments directly. If you are unable to complete your payment, contact Airbnb customer service via chat for further assistance.

You may also find your answer in the Airbnb help article Why your payment is getting declined or isn't working.