Yes, but only if your original payment fails. If it fails, Holidu emails you a secure payment link so you can enter a new payment method and complete your booking. If the original payment goes through, the payment method on that booking cannot be changed.

When can I change my payment method on Holidu?

You can change your payment method only when a payment attempt for your booking fails. A failed payment means your bank or card provider declined the transaction. In this case, you do not need to rebook or contact us first. Holidu will send you a new payment link.

How do I update my payment method after a failed payment?

1. Check your email inbox for a message from Holidu about your failed payment. Official emails come only from an address ending in @holidu.com.
2. Open the secure payment link in the email. If you are unsure whether the email is genuine, log into your booking through the official Holidu website instead.
3. Enter your new payment method and follow the on-screen steps.
4. Wait for the confirmation that your payment went through.

Complete the payment as soon as possible. Your booking may not be secured until the payment is successful.

Why can't I change my payment method after a successful payment?

Once a payment goes through, the booking is paid and the payment method is locked. Holidu cannot switch the card or payment method for a payment that has already been completed. If you need to pay in a different way or have a question about a payment you have already made, contact our support team at support@holidu.com.

How can I tell if a payment email from Holidu is genuine?

Scammers sometimes pretend to be Holidu to steal payment details. Keep these points in mind:

• All official emails from Holidu are sent only from the domain @holidu.com.
• Never click on suspicious links or download unexpected attachments.
• Be cautious with urgent messages that ask for personal or payment details.
• When in doubt, log into your booking through the Holidu app or the official Holidu website.

What should I do if I think I received a fraudulent email?

• Do not reply to the email or share any personal details.
• Contact your bank right away if you have already shared payment information.
• Forward the suspicious message to support@holidu.com so our team can investigate.

Your booking remains safe and secure with Holidu. To learn more about how we protect your trust and security, read why you should trust Holidu.