In an emergency that puts your safety at risk, contact your local emergency services or authorities immediately. For a medical emergency during your stay, call the local emergency number and keep your host informed. Holidu's support team is also available 7 days a week to help you through any issues.

Who should I contact first in an emergency?

Your first call should always go to the local authorities or emergency services. They can respond fastest to situations involving danger, injury, or crime. Once you are safe, let your host and Holidu know what happened.

• Call the local emergency services for immediate danger, injury, fire, or a threat to your safety.
• Contact the police for theft, violence, break-ins, or other illegal activity.
• Inform your host so they can support you during your stay.
• Reach out to Holidu support if you need help coordinating or guidance on next steps.

What should I do in a medical emergency during my stay?

If you or someone in your group has a medical emergency, contact the local ambulance or emergency medical services right away. Then let your host know about the situation so they can offer practical support.

• Call the local emergency number for an ambulance as soon as possible.
• Describe your location clearly, including the address of your accommodation.
• Notify your host about the situation so they can assist you.
• For serious conditions such as a stroke, heart attack, or serious car accident, do not wait to call for help.

Which emergency number should I call in the European Union?

In the European Union, dial 112 to reach emergency services. This universal number connects you to the ambulance, fire department, or police. It is free to call from most phones, including mobile phones.

Who should I contact for a safety concern or serious incident?

For any serious incident that involves danger, theft, or illegal activity, contact the local authorities first. Your host and the Holidu support team can then help with the next steps, such as arranging accommodation changes or documenting the event.

How can Holidu support help during an emergency?

Holidu's specialized support team is available 7 days a week for emergencies. They can guide you through urgent issues during your booking, but they do not replace local emergency services. Always call the local authorities first when your safety is at risk.

For more guidance on managing your stay, visit the Holidu Help Center.