A fully working property is essential for a comfortable stay. If something is broken or not working as it should, follow the steps below to get it resolved.

What should I do first if something is broken?

Contact your host or the person responsible on-site first. Most issues can be resolved quickly this way. Before you reach out, document the problem so it can be addressed fast.

How do I document the issue?

• Take photos of the broken item or affected area.
• Write down specific details, such as which appliance is faulty or which furniture is damaged.
• Explain how the issue affects your stay, for example if you cannot use a room or facility.

How do I contact my host?

You can find your host's contact details in your booking confirmation email or in the Holidu app. Describe the problem clearly and ask for a prompt solution.

What if the issue is not resolved?

If the problem remains after you have contacted your host, follow the next steps to find a solution. Keep your photos, notes, and messages as supporting documentation so Holidu can assist you effectively.

For more guidance, visit the Holidu Help Center.