If you have already booked a property, your host is your first point of contact. Your host manages the property and will welcome you on arrival. You can find their contact details in the "Your Host" section of your confirmation email. If you still need help after contacting your host, you can reach Holidu through our guest help page at https://www.holidu.com/help/guest.

Who should I contact first?

Your accommodation provider (host) should be your first contact for questions about your stay, such as check-in, the property, or arrival instructions. Your host will also provide everything you need to prepare for your trip.

• Open your booking confirmation email.
• Find the "Your Host" section.
• Use the contact information listed there to reach your host directly.

What if I haven't received my reservation details?

If you have not received your reservation details, or your arrival date is approaching, contact your host directly using the information provided. Your host can confirm your booking and share the details you need for your stay.

How do I contact Holidu for further help?

If you still need assistance after contacting your host, or if you have a question about your booking that your host cannot resolve, visit the Holidu guest help page at https://www.holidu.com/help/guest. You can find answers to common questions and get in touch with our team from there.

Tips for faster support

• Have your booking confirmation email ready.
• Note your arrival date and the property name or address.
• Describe your question or issue clearly so we can help you as quickly as possible.