Whether you will be charged for cancelling depends on two things: the platform where you booked and the cancellation policy the host has set for that property. The policy is shown before you book, so you can check it at any time. Policies range from Flexible, which allows free cancellation up to 24 hours before check-in, to Strict, which offers only a partial refund or none at all.

How do I check the cancellation policy for my booking?

You can find the policy in a few quick steps:

1. Open your booking confirmation email from Holidu.
2. Log in to the platform where you booked, such as Holidu, Airbnb, Booking.com, or Vrbo, on its website or app.
3. Go to "My Trips" or "My Bookings" and look for the cancellation details.

What do the different cancellation policies mean?

• Flexible: You can cancel for free up to 24 hours before check-in.
• Moderate or Standard: You can cancel for a refund within a set period before check-in, after which a charge may apply.
• Strict: You receive only a partial refund or no refund, depending on how close you are to check-in.

What should I do before cancelling?

Review the policy first, because the refund amount depends on the time left before check-in. If the policy shows a charge, cancelling early usually reduces the amount you lose. If you are unsure, contact the platform's support team before you cancel, so you know exactly what you will pay.

Need more help?

If you are still unsure whether you will be charged, check the cancellation details in your booking or reach out to Holidu's Customer Support team. They can explain the policy for your specific reservation.